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Video History Deleted?

TousledPigtails
Community Member

‎10-05-2023 07:23 PM

I just upgraded my camera to Nest Aware and now my entire history is gone. Is there a way to get it back? I upgraded to get a video of a package thief from earlier today.

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2 REPLIES 2

TousledPigtails
Community Member

‎10-05-2023 07:51 PM

I’ve learned this is a feature of upgrading - your entire history is automatically, permanently deleted. Thanks for 0 warning that by “upgrading” I was destroying all evidence. 

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EdmondB
Community Specialist
Community Specialist
In response to TousledPigtails

‎11-08-2023 05:39 PM

Hello TousledPigtails,

I appreciate you sharing your experience with me. Let me see if I can help you get back on track. Just to check: Do you have a previous Nest aware subscription before upgrading? If yes, What type of Nest aware subscription do you have? Here is a link to know more about the effects of changing the Nest aware subscription: Event and 24/7 video history.

I look forward to your response.

Best,
Edmond

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