11-26-2022 01:05 AM
The doorbell I am using is 2nd generation wired that I install two weeks ago and has been working well.
I just replaced a broken LED security light work a new light today that is mounted over my back doorway.
Tonight I have noticed when the LED lights come on the video from the doorbell camera becomes distorted.
The best I can describe it as being six brand of alternating negative and overstated white that move slowly across the screen.
When the light goes off the bands disappear.
Does anyone have any idea how the LED lights are causing this?
The lights that they replaced were also LED but were from 10 years ago.
11-30-2022 10:37 AM
Hey there,
Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
Best regards,
Brad
12-06-2022 06:45 AM
I restarted the doorbell camera and it did not accomplish any change.
i ordered a different security light and will be putting it up in a day or two.
12-06-2022 06:49 AM
Hello Ninramster,
Thanks for getting back to us. Sounds like a plan. Keep us posted.
Regards,
Emerson
12-09-2022 06:58 AM
Hi Ninramster,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Thanks,
Emerson
12-12-2022 05:45 PM
Hey Ninramster,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Best,
Emerson
12-03-2022 02:27 PM
Hi folks,
@Ninramster were you able to perform a simple restart to your Nest doorbell? If so, you may post here your update.
This happens when the refresh frequency of the light source is close to the exposure rate of the camera. You can also try these steps:
Looking forward to your response.
I appreciate the help, Brad.
Regards,
Emerson
12-06-2022 06:41 AM
Hey Ninramster,
Just one quick final check in here since activity has slowed down. We would suggest you to try changing the position of your camera or changing the LED light or changing the position of the LED light as well. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.
Best,
Emerson