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Video no longer recording

Jomac1
Community Member

My Nest doorbell (wired) had been working fine, recording "live" and also keeping a history of recorded events.  I recently noticed that there is nothing on the history page - just says "no events" for each day. I checked to see that my subscription is up to date, which it is.  I have tried to find a way to reach customer service to troubleshoot, but get caught in an endless loop of web pages.  It continues to be working "live" but just seems to be not keeping any history.  Any thoughts would be appreciated!

1 REPLY 1

MplsCustomer
Bronze
Bronze

@Jomac1 

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.