05-09-2025 08:00 PM
I have a camera outside, that is only displaying "video history not available, check back later" almost 24 hours after recording. Displaying other events perfectly fine, its JUST that event recording.
05-13-2025 08:29 PM
Hi @Bb1977!
Thank you for posting in the community. I'm sorry to hear that your camera outside is showing the message "video history not available, check back later" for a specific event recording, even almost 24 hours after it occurred, while other events are displaying perfectly fine. I'm happy to help you!
To help me find the best solution, I'll need to ask you a few questions:
Please keep me posted. I'll be waiting for your response.
Best regards,
Geremi
05-13-2025 08:35 PM
Everything else does just fine. Logged in through Google home, quite honestly I dont know which ones we have. We have 2 and a nest doorbell. We have the basic monthly subscription. The next event was literally 45 minutes later displayed just fine, as well as everything after and since.
05-14-2025 07:38 PM
Hi @Bb1977!
Thanks for the update.
The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
To help us assist you better, please include the link to your Community thread and your Community username.
Let me know if you have any other questions.
Best regards,
Geremi
3 weeks ago
literally every other video in the span of 10 minutes. Connected and strong.