Video not available

[Ssmith55]

I have tried restarting phone, cameras, and wifi nothing has worked on floodlight camera, battery, or indoor cameras. It's the app. For all these people to have this much trouble that are on different wifi networks it has to be the app. If it's not fixed soon I'm turning Google into the bbb and returning the cameras. Also, my nest aware works fine.

[MplsCustomer]

@Ssmith55 

If it were JUST the app (the Google Nest app AND the Google Home app?), then we would all be encountering "video not available" errors, but we, for one, do NOT encounter this error.

My suspicion is that there are certain Wi-Fi settings, configurations, and capacities that cause problems like "video not available" and "camera offline" for Google Nest cameras and doorbells. I suspect this because we do not encounter either error in our Google Nest "home", though streaming to our Nest Hubs is sometimes interrupted, leading me to wonder about intermittent capacity issues on Google Nest servers.

In addition, I keep seeing posts here and there where customers are able to make certain changes to their Wi-Fi network that end up correcting the "video not available" condition or various camera off-line issues.

I keep hoping that Google Nest would publish some definitive guidelines on Wi-Fi issues that are problematic for its cameras and doorbells. Another customer recently posted a link to the following Google Nest Help troubleshooting topic, but I don't think it is nearly as comprehensive as it needs to be:

https://support.google.com/googlenest/answer/9239727

[Orobles]

Make sure your cameras and home hub are on the same network 2.4G not 5G

hope it helps.

[Jeff]

Hey Ssmith55,

I just wanted to jump in real fast to see if you saw the replies here and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[EmersonB]

Hello everyone,

@Ssmith55, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, MplsCustomer, Orobles and Jeff.

Regards,
Emerson

[janthadeus]

Hey all,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, everyone!

Best,

JT