Video recording

[Shivalay116]

Hello 

I pay and subscribe for month to month 

still my video history is not active 

please help

[MplsCustomer]

@Shivalay116 

Is your Nest Aware subscription for the same Google Nest "home/structure" where your cameras are located? You can check by going to the link below and clicking on your subscription; the name of your Google Nest "home/structure" displays under the word "Subscriptions" on that second page.

https://store.google.com/subscriptions

You can also check your subscription by going to Settings | Nest Aware in either the Google Nest app or the Google Home app.

Is recording turned on for your cameras? You can check in the Google Nest app under Settings | Video recording, and in the Google Home app under Settings | Video | Video history.

You can check video history for Google Home app cameras with these instructions:

https://support.google.com/googlenest/answer/10904254

You can check video history for Google Nest app cameras with these instructions:

https://support.google.com/googlenest/answer/9208447

[Juni]

Hi folks,

Thanks for the help here, MplsCustomer.

Shivalay116, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

[Juni]

Hi there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Thanks,

Juni

[Juni]

Hello there,

Just checking in to make sure that you saw my responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni