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Video unavailable

Threadingwater
Community Member

My camera has notified me of an event, but I can’t get the video to play. I keep getting a message that says “video unavailable. Try again later.” It has been close to 24 hours since the event, and still no video feed. 

3 REPLIES 3

aatienza
Community Specialist
Community Specialist

Hey Threadingwater,

 

I’m sorry for the trouble this has caused you, let me help you out. When did the issue start? Is this happening to all video events or only on one event? Also, do you have an active Nest Aware subscription? Try the steps below and let us know how it goes.

 

  • Reinstall the Google Home app
  • Reboot your phone
  • Restart your camera and Wi-Fi router

Thanks,

Archie

Brad
Community Specialist
Community Specialist

Hi folks,

 

As this is ongoing, we'll be collecting and merging this thread into one main thread found here. Thank you for your continued patience while we investigate this further.

 

Best regards,

Brad