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WHY CAN'T I SCROLL THROUGH VIDEO ON DOORBELLS?!?!?

Allajack
Community Member

Google thinks it is smart.  But it is missing tons of things that it should be capturing. A car driving into my driveway, for example.  On our other cameras, even if the event was not made, I can scroll through the video feed, and see the things Google missed.  I cannot do this on a doorbell that is wired into power.  WHY NOT?!?!?  IS there a setting to allow that?  Why would that be limited on the doorbell, when you can do it on everything other camera?  

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@Allajack 

Sorry.  That's one of many drawbacks of the Google Nest Doorbell (Battery). (That's why we went with the older Google Nest Hello Doorbell and an OhmKat Power Adapter for our unwired third door.)

Here's where Google says: "24/7 video history is not available for the Nest Doorbell (battery), even with optional wired installation."

https://support.google.com/googlenest/answer/9681538?hl=en

View Recommended Answer in original post

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@Allajack 

Sorry.  That's one of many drawbacks of the Google Nest Doorbell (Battery). (That's why we went with the older Google Nest Hello Doorbell and an OhmKat Power Adapter for our unwired third door.)

Here's where Google says: "24/7 video history is not available for the Nest Doorbell (battery), even with optional wired installation."

https://support.google.com/googlenest/answer/9681538?hl=en

UGH... why that went away on the new doorbell, so dumb.  And using the old one means you're on two different apps to see things.  I never bothered to read all those specs, silly me, I assumed that functions wouldn't be taken away...

@Allajack 

When we bought a Google Nest Camera (Battery) back in Sept. 2021 we were also caught by surprise and discovered that it works only in the Google Home app and has less functionality than our older cameras. And we're stuck with using two different apps unless and until Google Nest gets around to moving all Nest functionality to the Google Home app.

Brad
Community Specialist
Community Specialist

@Allajack

 

I just wanted to jump in real fast and thank you for your feedback. I am so sorry to hear that you are not happy with the direction that Google/Nest has gone with the new cams. I can understand the frustration of not having everything in one app. I hope that there will be a solution soon. In the meantime, please feel free to submit your feedback to us. I've put instructions for feedback below.

 

  • Open the Google Home app

Google Home app

  • At the top right, tap your account.
  • Tap Feedback 

and then

  • tap the type of device you'd like to submit feedback for.
  • To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  • In the feedback summary, write a brief description of your issue.
  • Be sure to check the box for Screenshot and System logs.
  • To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best regards,

Brad.

aatienza
Community Specialist
Community Specialist

Hey Allajack,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie