Warranty Issues (2)

[Kih]

Hi there, 

I posted a thread before that now seems to be locked. I'm having issues contacting warranty and have just been going around in circles with Google. Seems like there is no warranty process for defected products.

(1) submitted a claim, was called by an automated robot that connects you to no one. Seems like this doesn't work
(2) tried posting on community, was re-directed by EdmondB to submit a support claim form. Haven't heard in weeks

Is there a number to a team I can call or something or am I just wasting my time on a warranty process that doesn't actually exist?

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Warranty-issues/m-p/582275/emcs_t/S2h8Z...

Help please 😞

Kih

[MplsCustomer]

@EdmondB 

This customer filled out the form you asked them to fill out on the previous thread (link is above), and on Jan. 31, 2024 you acknowledged receiving their form. The customer is still waiting to hear back.

[EdmondB]

Hello Kih,

It looks like one of our support team members already sent you an email about this. If you need more help, just reply to that email and we'll keep the conversation going there.

Thanks for the help, @MplsCustomer. 

Best,
Edmond

[Kih]

Hi Edmond,

I don't believe I have been sent any emails with regards to this. Could you please send again?

Thanks,

Kih

[EdmondB]

Hey there, 

I will contact our support team to request that they send you the email. I will notify you once they have sent it.

Regards,
Edmond

[Kih]

Hey Edmond,

Still haven't received any response/calls with regards to this. Are you able to provide an update?

Thanks,
Kih

[EdmondB]

Hi there, 

Our support team has already resent the email to the same email address you provided when you filled out the form. Please let us know if you have received the email.

Regards,
Edmond

[Kih]

Hi Edmond,

Thanks. I have gotten a response from Ricky. Can we still please leave this thread open in case I don't hear from Ricky or if he stops responding. 

Thanks for your help

[EdmondB]

Hey there, 

I am glad to hear that. I have reviewed the case, and the support team has resent an email to you requesting verification of certain details about the device. I will keep the thread open, and please let us know if you need further assistance.

Best,
Edmond