Warranty Replacement - PLEASE help

[GodsC147]

Hi, 

Please help. My Nest Doorbell stopped working back in July. I reported this and was told it would be replaced under warranty. All good.

Since then I've been told that I have to reinstall it AND wait until my old doorbell has been returned. Not great and gets worse. 

I've been asked to return the old doorbell via UPS labels. I've wasted my time packaging and posting this twice now and both times it has been returned. I've now been without a doorbell for nearly half a year and have been paying for a subscription I've been unable to use.

Please can someone help get this resolved ASAP. Ideally a Nest doorbell technician to be sent with the new device, install and leave with the old device. Simple. Surely.

Do let me know if you have any questions.

Thank you. 

[Okidickmarshall]

How do I get my door bell replaced under warranty 

[Okidickmarshall]

Whom do I talk too

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[janthadeus]

Hi folks,

We haven't received your form. Were you able to fill it out? Do you still need help?

I appreciate the help here, Brad.

Thanks,

JT

[janthadeus]

Hi there,

I'm checking back in to see if you are able to fill out the form. If not, please do so, so we can assist you further with your concern.

Best,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best regards,

JT