Watching Nest Camera on Google Home app (Android) using cellular data whilst connected to Wifi

[AMcAndrewNZ]

For a couple of months now, we have been using an indoor Nest Cam as a baby monitor. When we go to sleep, we leave our phones on the bedside table with the live view of the Nest Camera on screen via the Google Home app.

Although our phones are connected to Wifi the entire night, we are using large amounts of cellular data to stream the video all night long - my partner used over 4GB in one night alone!

The short term fix is to not allow Google Home to use the cellular connection at all, and this seems to have fixed the issue - but my question is, if it works fine when solely using Wifi, why does it try to use cellular as well, even if a Wifi network is available and connected?

Our phones are both Samsung, S10e and an S21 - we both use the Google Home app to view the camera.

Thanks in advance for any help or advice!

[EmersonB]

Hello AMcAndrewNZ,

Thanks for reaching out here in the Community. This concern is more of a wireless connection issue than your Nest Camera. Normally your mobile phones would connect to the best connection it would detect. When your phone is connected to your Wifi network and there's a random fluctuation of connection it will use your cellular data and will automatically switch to Wifi when it detects that there's much connection. We would recommend you to restart your Wifi router, Nest Camera and mobile phones. Hit this link for more information and let us know how it goes.

Regards,

Emerson

[EmersonB]

Hi AMcAndrewNZ,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information and check the link I've shared? In case you have an update, you know where to find us.

Best,
Emerson

[EmersonB]

Hey AMcAndrewNZ,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson