What to do about Nest Doorbell JUST out of warranty?

[Kw4mg1n3]

Hello. I am looking for guidance on what I should do with my Nest Doorbell (Battery) that will no longer hold a charge and is only 1 month out of warranty. Is there any way to get this replaced? At the very least, could the battery be replaced? I just can't believe this device is roughly a year old and it no longer works.

[Kw4mg1n3]

Couldn't make this up if I tried... After a week or more of telling me that it had zero battery, and after charging it a few times with it telling me it died and went to 0% better in seconds, it randomly all of a sudden has come back from the dead and is showing 100% battery, and is actually turning on and taking video again.

[Kw4mg1n3]

And now it doesn't work again. Any advice?

[EdmondB]

Hi there,

I just wanted to follow up and see if the steps above work. Let me know if you have any additional questions from here.

Best,
Edmond

[EdmondB]

Hello Kw4mg1n3,

I’m sorry to hear you’re having trouble with this. No worries; we'll check this out. Have you tried doing a factory reset on your Nest Doorbell Battery? Check out this link on how to do a factory reset on a Nest Camera or doorbell.
 

I look forward to your response.
 

Thanks,

Edmond

[Kw4mg1n3]

Just saw this. I will try this out on Friday and get back to you. Thank you.

[EdmondB]

Hey there,

Awesome! It sounds like a plan. If you are still needing some help, just let us know, and we'll be happy to continue helping.

Thanks,
Edmond.

[EdmondB]

Hi there,

Were you able to do the steps above?. I'd be glad to hear from you — I'd like to make sure everything is working.

Regards,
Edmond

[EdmondB]

Hello there, 

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Regards,
Edmond

[Kw4mg1n3]

I'm so sorry, I got called away for work and didn't get a chance to yet. When I get back home next week I intend to! Thank you so much for following up, I really appreciate it.

[EdmondB]

Hi there, 

Thanks for letting me know, I’ll keep the thread open for a few more days. Please let me know if you need any additional help.

Best,
Edmond

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,
 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni

[Kw4mg1n3]

I saw. I won't need able to try the steps tonight so if you need to lock the thread, I'll just open another one when I'm able.

[Kw4mg1n3]

I followed the steps for both a Restart and a Factory Reset. Neither helped. I think it's a battery problem. Being it's just out of warranty, I don't know what my options are.

[EdmondB]

Hi there, 

I'm sorry to hear about your experience on your Nest doorbell battery. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

[Kw4mg1n3]

I filled out the form on Tuesday I believe.

[EdmondB]

Hey there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. 

Regards,
Edmond

[Kw4mg1n3]

Hello, I have not received anything yet.

[EmersonB]

Hi Kw4mg1n3,

Thanks for getting back to us. I've checked your case and saw that our support team sent you an email. Let's continue working on that channel so we can assist you further. Feel free to start a new topic anytime you need assistance with your Nest devices.

Best,

Emerson