04-03-2022 06:26 AM
We are having work done on our house and one of the construction guys pried the Nest Hello off the bracket and broke the metal bracket itself. I can’t find parts anywhere.
04-03-2022 12:22 PM
Try opening a new ticket here: https://support.google.com/googlenest/gethelp
04-08-2022 09:48 AM
Hi there,
Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.
Best Regards,
Brad.
04-10-2022 12:32 PM
I was told my device is out of warranty, and I can't even order a new one. Basically, I am out of luck.
04-10-2022 01:21 PM
Wow,,, what a bummer. The only think I can think of is to look on Ebay and find a used one that is really cheap because it doesn't work but they are including the part you need. Shame on Google for not offering spare parts.
04-10-2022 01:30 PM
Hi Maltomare, Is this the part you need?
https://www.ebay.com/itm/403559878790?hash=item5df60b1086:g:BEcAAOSwKbFiOpb7
04-10-2022 02:58 PM
I looked at that, but it seems to be a plastic bracket. Look at the description. I am looking for the OEM version. Thanks for sending.
04-11-2022 08:57 AM
Hey Folks.
I am sorry to hear that your device is out of warranty! At this time, as there is no other option besides looking via third party, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.