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Where can I get replacement parts for the doorbell mount?

maltomare
Community Member

We are having work done on our house and one of the construction guys pried the Nest Hello off the bracket and broke the metal bracket itself. I can’t find parts anywhere. 

7 REPLIES 7

EmptyNester
Silver Product Expert
Silver Product Expert

Try opening a new ticket here:  https://support.google.com/googlenest/gethelp

 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

maltomare
Community Member

I was told my device is out of warranty, and I can't even order a new one.  Basically, I am out of luck.

EmptyNester
Silver Product Expert
Silver Product Expert

Wow,,, what a bummer.  The only think I can think of is to look on Ebay and find a used one that is really cheap because it doesn't work but they are including the part you need.  Shame on Google for not offering spare parts.   

EmptyNester
Silver Product Expert
Silver Product Expert

I looked at that, but it seems to be a plastic bracket.  Look at the description.  I am looking for the OEM version.  Thanks for sending.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

I am sorry to hear that your device is out of warranty! At this time, as there is no other option besides looking via third party, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.