08-18-2022 07:26 AM
When running setup for Nest Cam (battery), power light does not turn blue. I then try to go to next step and it will not connect to wi-fi.
08-18-2022 08:42 AM
We've had a Google Nest Camera (Battery) for 11 months, but we have it plugged in at all times with the optional power cable, and so are not familiar with charging behavior.
However, this Google Nest Help page describes what the lights on the camera are supposed to mean: https://support.google.com/googlenest/answer/9268073?hl=en#zippy=%2Cgoogle-nest-cam-battery
Your post says "power light does not turn blue when charging", but the above link says the status light will pulse white when the camera is charging and will be solid white when the camera is completely charged.
The above link lists the lights that are supposed to appear during setup (pulsing white, then pulsing blue, then pulsing blue faster).
Hope the link helps a little.
08-22-2022 05:03 PM
Thanks for your help here, MplsCustomer.
Checking in — we hope you've got the answer you're looking for. Have you tried the steps shared by MplsCustomer? How did the steps go?
08-25-2022 05:18 PM
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, JT.
08-26-2022 06:08 PM
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.