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Why Is Nest Aware Only Recording Short Videos

ScottAshworth
Community Member

Since enabling my Nest Aware on my cameras, it's recording movement and people but only in short back-to-back videos.  Time length is inconsistent.  15s, 7s, sometimes 1 minute.  How can I get it to be one consistent video?

18 REPLIES 18

goappsplay1
Community Member

Hi ScottAshworth,

Read this article. I hope it will be helpful for you.

https://support.google.com/googlenest/answer/9207572?hl=en

 

I appreciate the article but I'm looking to adjust the length of the video that Nest Aware captures before I try to create a clip.  The video captured in the viewing history automatically is extremely short. I am hoping that I can adjust a setting somewhere that will allow Nest Aware to enable the capture to be longer from which I can then review activity to determine what I want to clip.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

 

Best Regards, 

Brad.

Ben8362
Community Member

Hi Brad,

 

I'm not the OP, but can you share some info on how your motion detection and pre/post roll on the cameras work? I've lost count of how many times a video starts with the animal/person/vehicle appearing in the middle of the scene and then if they stop for a second the video just cuts off and it's like they teleported out of the scene. I haven't been able to find answers anywhere else and this kind of functionality is like... minimum expectation for a surveillance camera. 

 

Thank you,

 

Ben

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

 

  • Open the Google Home app

Google Home app

  • At the top right, tap your account.
  • Tap Feedback 

and then

  • tap the type of device you'd like to submit feedback for.
  • To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  • In the feedback summary, write a brief description of your issue.
  • Be sure to check the box for Screenshot and System logs.
  • To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best regards,

Brad.

Ben8362
Community Member

Hey Brad,

 

No offense, but I really just wanted the question answered. A quick glance around suggests you're just diving into all these posts, are drinking from the fire hose, and you're trying to respond to everything as quickly as possible (which I appreciate), but submitting a feedback form isn't what I was looking for.

If you ever get enough breathing room to answer "Do the cameras have pre and post roll? And if so, for how long?" it would be much appreciated.

Thank you,

Ben

Brad
Community Specialist
Community Specialist

@Ben8362

 

No, there is no such option for these cameras. If you have further questions, please contact Support

 

Best regards,

Brad. 

Ben8362
Community Member

Thank you Brad!

I'll submit feedback to let them know that this functionality it crucial to motion-based surveillance systems and would immensely improve the customer experience while only minimally impacting upload/storage amounts/costs.

Brad
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

 

  • Open the Google Home app

Google Home app

  • At the top right, tap your account.
  • Tap Feedback 

and then

  • tap the type of device you'd like to submit feedback for.
  • To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  • In the feedback summary, write a brief description of your issue.
  • Be sure to check the box for Screenshot and System logs.
  • To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best regards,

Brad.

I don't use the Google Home app.  I use the Nest App

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. 

 

Best Regards,

Brad

Ben8362
Community Member

Not 100% what you're asking by "one consistent video", but the cameras record based on motion. If it detects 15 seconds of motion, that's the clip you get. That's just how it works. Recording a 60 second clip when there is 15 seconds of motion and 45 seconds of static nothing doesn't make sense. I think there's a higher tier Aware plan that allows 24/7 recording, but that's terribly inefficient from both a video review/playback and upload bandwidth limit standpoint.

 

If you think the clips are too short or missing video then you can try increasing the motion sensitivity. Unfortunately, they completely bungled the new cameras and that option is not even then. Don't get me started on pre and post roll video either. Good luck.

JayFan76
Community Member

That may be how it's supposed to work but not for me. I'm having the same problem where a person, cat or vehicle is moving, let's say, 45 seconds in the zone but camera only records 7 seconds. It happens a lot and nothing wrong with my internet connection. 

Ben8362
Community Member

We are all having that problem Jay. If you see Brad's response above they do not do pre or post roll on the cameras, which is a pretty major issue that should be addressed asap. It's an industry standard feature that may not solve all of their motion detection/event issues, but would certainly be an improvement.

Suzie
Community Member

I'm having the same. problems.  Being used to the wonderful old nest program, this is extremely disappointing.  Especially since one of those (probably paid) reviews shows a picture of the delivery guy approaching from way at the end of the sidewalk all the way to the porch to deliver the package.  Really great footage in the online product review.  Definitely not so good in real life.  Sooooo disappointed!  I feel ripped off and tricked!

EF1
Community Member

Me too Suzie. The old Nest supplied pre and post clips for me.  I loved it!  I'm very disappointed in Nest Aware.  Also, I get timed out a lot now (blue circle). Never happened much with the old Nest.  I'm going to look for a different system and quit Nest Aware.  

EF1
Community Member

I'm done with Google's purchase of Nest.  But other startups are out there that will give me satisfaction.  Until the big Goog buys them.  It's a perpetual cycle for now.

Brad
Community Specialist
Community Specialist

Hey folks, 

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best regards,

Brad