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Why nest Camera not showing previews or recording everything?

Sankt2
Community Member

I am regretting changing my old Zmodo cameras system to the new nest Cameras. Here are few things that I am having issues with, if someone can please help me.

 

1. when I receive the notification on my phone or in my Apple Watch, it is not showing the image of the person like the old Nest application use to do

2. If I choose not to get the notifications, then the camera won’t record anything at all. 
3. we recently had someone stealing a package on our porch, and obviously we couldn’t watch the end because the video ended before the event happened

4. With Zmodo, you can have schedules, so in the night when you are sleeping, you can get all the notifications, but during the day when your son is playing outside, you are not getting a thousand notifications 

5. we have an Arlo, and it will save any movements for days, and you don’t have to do so many clicks like you do with Google

6. please bring the nest app back, we never had those problems with that app, Google home app is the worst app ever

 

if anyone can please help me. I am about to change all my cameras to the Arlo System

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Ralaufer
Community Member

I just installed the new Nest Indoor (wired). When I receive the alerts on my Apple Watch via the Google Home app the picture is blank. My old Nest cameras on the Nest App and alerts thru the Nest App include a picture. Do you know why the Google Home alerts are not including the picture. It seems that with this new camera the functionality has been reduced. 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS