Will not connect to wifi

[wray358]

My Nest Hello has stopped connecting to my home wifi. I have tried restarting the doorbell, restarting my phone, and then resetting the doorbell. Nothing has worked. I am getting error code NC 23. I toggled my phone's bluetooth and that didn't help. No other devices are having issues connecting to wifi in my home.

[MplsCustomer]

@wray358 

Did your Nest Hello doorbell suddenly go offline, or did something else happen? Were you still able to see your Nest Hello in the Google Nest app or on the home.nest.com website or in the Google Home app or on the home.google.com website? How old is your Nest Hello?

[wray358]

I got an offline message and then started troubleshooting. The doorbell was still in my Nest app, but no stream was available. It’s about 5-6 years old. 

[MplsCustomer]

@wray358 

I don't know if a factory reset will fix the problem or whether your doorbell has just failed entirely. Our oldest Nest Hello is getting close to 3 years old, and the internal battery has failed but otherwise is still working. Did you use the steps described in the link below?

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-doorbell-wired

I don't know why you're getting the NC023 Bluetooth error when trying to reinstall.

[wray358]

When the doorbell failed, I used Google and found the same instructions in the link you provided. I followed all of them and got the results I posted in my OP. I appreciate the help you are providing. All of the lights are still working on the doorbell; it just won’t connect to my Wi-Fi. 

[MplsCustomer]

@wray358 

I don't have anything else to suggest. You could try contacting Support to see if they have any suggestions, starting with the link below; click "Next step" on the "Resources" page to skip past researching other articles to the contact options page:

https://support.google.com/googlenest/gethelp

[Brad]

Hi there, 

Thanks for bringing up the concern you're having. I'd love to look into this for you. Thanks for all of your help here, MplsCustomer. 

@wray358  You are welcome to fill out this form, and support will reach out to you with next steps.

Best regards, 
Brad

[EmersonB]

Hey everyone,

@wray358, we wanted to follow up and see if you were able to fill out the form? Let us know if you have additional questions.

I appreciate the help, MplsCustomer and Brad.
  
Best,
Emerson

[wray358]

I got assistance through online chat and was able to get the issue mostly resolved. My inside door chime no longer works, but my Google assistant announces a visitor, so that works for me. Thanks for following up. 

[janthadeus]

Hey wray358,

Awesome! We’re glad to hear that our support team was able to help you. As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Thanks for the help here, everyone!

Best,

JT