Wired Nest Cam not on NEST

[oregonalive]

I setup my new Nest Cam (wired) through the Google Home app, but the camera does not show up on my NEST app.  Whenever I try to add the camera through the NEST app, it redirects me to the Google Home App.  

[MplsCustomer]

@oregonalive 

Sadly, you are discovering what many of us Google Nest customers have discovered after purchasing a new Google Nest camera: the new Google Nest cameras released in the fall of 2021 work only with the Google Home app and not with the Google Nest app (and not with the home.nest.com website).

You can find Google's explanation (and customer reactions) on these blogs on this forum:

https://www.googlenestcommunity.com/t5/Blog/New-Cameras-and-Google-Home-app/ba-p/4632

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

[imtheo]

This is crap. I have 4 Nest cameras and had I known this I would have NOT bought another.  

[CDL]

Dear Google - please add wired Nest cameras to the Nest app. This is very crazy - two separate apps?!

[Brad]

Hey folks,

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

Best Regards,

Brad.

[James]

Hi everyone,
We'll go ahead and leave this thread open for another 24 hrs in case anyone else has any follow up questions or comments.

Thank you,
James

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.