New updates to Google Home for camera users: new AI image detection, requested f... Read more
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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!
We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Offline issue
Hi allWe have a batter doorbell annd anlso an wifi extender that have both gone offline. The doorbell is fully charged and the extender is plugged into power fine. Any ideas??Ive also got an issue with the doorbell when people ring it I just can’t ge...
Camera I mounted issue
Hi allwe have had our camera for 12 months now. Just did a charge but we are getting told the camera is unmounted. I’ve wiped down the contact acts and made sure it is properly mounted. Per Google I changed the mount and changed it back to Google Cam...
Door bell sound on phone
I bought this door bell for video id and also for an internal sound when someone rings it. I cannot get a sound to go on my phone, except a small push notification sound. If my phone is not near me I will not hear this. Do I need to buy a nest speake...
Low Battery Notifications
How can I turn on low battery notifications? I opened my Home app to check the history and it’s telling me both of my doorbell cams are low battery. I didn’t receive any notification that they needed to be charged. I can’t need to check to my app eve...
Wired floodlight runs out of battery
Wired floodlight Cam has always worked well, but recently I updated my router and had to reboot the cam to update the password. After doing that it suddenly seems to run on battery. I constantly get a ran out of battery message. I also noticed the fl...
How to get replacement camera under warranty??????????????????
HOW TO GET REPLACEMENT??????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!Your device is under warranty.Seems like your device is still covered under warranty:HomeOB Home CamerasName5. NorthModelCAMERASerial Number29091J3D524KV6Expiration date2023-11-6War...
Stripped Doorbell
Hi, trying to connect to a nest doorbell that is at the home I moved into. I need to take it off the wall. I tried to put a small allen wrench in the bottom but it seems to be messed up. (Some plastic in the whole probably from someone trying to use ...
Routine to set away mode
I have my camera notifications to only alert when we are away from home. Otherwise I get heaps of notifications throughout the day. But at night I would like to get camera alerts for security even when we are home. I am currently manually turning us ...
Nest Doorbell wired 2nd gen
Hello, I have a nest wifi pro 6e system and since the latest update to my network. My nest doorbell 2nd gen wired doorbell cannot be set up and when I try to set it up, it shows up as "Google Wifi" and then tells me it isn't compatible with a 6E netw...
New Owner - Camera Already Installed
I moved to a house with an outdoor camera already installed. I need to take the camera off the wall to get the 6 digit code so I can link it to my app. I can’t figure out how to get it off. It’s definitely not a magnet.
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