Wired Nest Doorbell(1) sporadic ringing; NO notification on Google home speakers

[GHaak]

My wired Nest doorbell/camera recently only rings doorbell once in a while - pushing the button may or may not ring the bell, but the blue circle disappears for several seconds and repeated pushing sometimes will generate a ring and sometimes not.

Also, now even when the doorbell does ring, i get no notification on the Google Home speakers.  But, I still do get camera notifications on my phone with video when someone comes to thee door,  Yes, they are all on the same WiFi network

[moralesvicente]

Hi GHaak, 

Thanks for reaching out to the Google Community Forum. I’m sorry to know that your Nest Wired Doorbell is not working as you expected regarding the sporadic ringing, so don’t worry; it's a pleasure to assist you. 

Please answer the following questions to help me assist you more efficiently.

• What is the exact model of the Nest Doorbell you have? 
• What app are you using with this device? 
• Have you performed some troubleshooting steps? If so, what have you taken so far? 

Any additional details you can provide will be helpful.

Best regards,

Daniel

[GHaak]

I have a Nest Hello, bought in Nov. 2018.

Using the Google Home App

Troubleshooting:

• They are all on the same WiFi Network
• I have (with difficulty) released the Nest from the mount and done a reset pushing the reset hole for 12 seconds.
• The camera has continued to send images to my phone app when it recognizes a person at the door
• The doorbell button will usually ring the doorbell when I push the button, then it won't respond again for several seconds.  Then it takes pushing in different areas of the circle to get a response. 
• The light goes off for several seconds after the first push.
• Though the button does cause the bell to ring, somewhat sopradically, and the camera works to send images to my phone with sound.  But, when the doorbell does ring, there is no notification sent to my Google home speakers - this is perhaps 2-3 months history.
• I have checked all the settings, and notification settings that I can think of.

Thanks, Gary

[Shatter62]

Brought wired google nest camera doorbell 2017

using the google home app

nest doorbell rings sometimes camera work’s fine,I did a reset with no success. 

[moralesvicente]

Hi Shatter62,

Thank you so much for posting. I understand your Nest Camera Doorbell’s ring is not working as you expected. No worries, I would be more than pleased to help. 

It's great to know you've taken action on the matter by resetting your device. To proceed with further assistance, I suggest following the steps listed in the articles on this post. 

Keep me posted and let me know how it goes with these recommendations to continue helping you. 

Best regards,

Daniel

[Shatter62]

Turn out that the doorbell button is not weather proof very well and stops working after a few years. Had to buy gen 2 model to replace faulty hello model google should do better job at sealing doorbell button. 

[moralesvicente]

Hey  GHaak, 

Thank you so much for keeping me updated. I appreciate your efforts in troubleshooting the issue. Let's explore some additional options.

• It's possible that the Nest Hello wires may have come loose or lost energy. Ensure their secure connection to the back plate. For further assistance, refer to this article: Nest Doorbell chime doesn't ring or sounds weak.
• If you're no longer receiving notifications through your Google Home speaker, I recommend checking out this article: Get doorbell visitor announcements on a speaker or display and ensure these options are enabled.

Please let me know if these suggestions are helpful.

Regards,

Daniel

[GHaak]

OK, I've done all I can.  It seems that the doorbell button connectivity is sporadic - probably corrosion or something.

It only rings occasionally, and when it does ring the bell there is no notification to my Google home speakers.  The camera videos and notification are fine.

So I believe the doorbell button connections are corrupted.  Will a google Nest doorbell camera be an easy replacement (I installed itt myself.

[moralesvicente]

Hello  GHaak, 

I appreciate your continuous communication and the effort you've put into the troubleshooting steps you've already taken.

To get further assistance, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

Regards,

Daniel

[Effyou]

I am having this exact same issue. My wired doorbell - I do not have a chime in my home - has stopped ringing, except on rare occasion. I still get notifications that there is a person at my door, but NO RING. I have multiple Google Nest speakers and hubs throughout my home, and a Pixel phone. NONE of these are ringing when the button is pushed. I can go out and push the button, and the outside ringtone sounds briefly, and is cut off, then doesn't ring again for several minutes. I bought this thing maybe 7 years ago, max. 

[moralesvicente]

Hi Effyou, 

Thank you so much for posting. I understand you’re having trouble with your Nest Doorbell, as it has stopped ringing. So I’ll be more than happy to provide you with more information. 

I recommend you check out the articles provided in this thread to get the Nest Doorbell working smoothly again. However, if the situation persists, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

Regards,

Daniel

[GHaak]

My daughter's is starting to do the same thing.  It appears the doorbell button component (at least with the nest Hello version 1) isn't able to last outdoors - go figure.  My camera works fine, including sending notifications, but the "button only makes occasional contact to ring the inside doorbell, and, as I stated originally, when it does ring there are still no notifications.  Oh, well, replacing it works fine, and the new camera has a wider field of view.  It's just surprising that an outdoor device doesn't seem to be sealed well enough to withstand being outdoors for many years  - and, no, it doesn't get any direct rain.  It seems pretty clear that it is a hardware issue, not software.