Wired Nest camera turns itself off

[azski]

I have 3 cameras all within 20' of each other. Two stay on all the time but one for no reason keeps turning off every few hours. They are all on the same network. Is this a camera defect or is there something I need to do?

[MplsCustomer]

@azski 

We have multiple Google Nest cameras and doorbells, and we've never had an instance where one of them "turned off". Ever. They've gone offline (when we've lost Internet connection or turned off our router, or very rarely for other reasons. And they've turned off when we've lost power.

If your camera is going offline, it could be due to a weak Wi-Fi signal at it's location.

You could try removing the camera and doing a factory reset to see if that fixes it (https://support.google.com/googlenest/answer/9252162). If it does not, and your camera is within the 1-year warranty, try contacting Support for a possible replacement:

We have multiple Google Nest cameras and doorbells, and we've never had an instance where one of them "turned off". Ever. They've gone offline (when we've lost Internet connection or turned off our router, or very rarely for other reasons. And they've turned off when we've lost power.

If your camera is going offline, it could be due to a weak Wi-Fi signal at it's location.

If your camera is actually turning off regularly, you could try removing the camera and doing a factory reset to see if that fixes it (https://support.google.com/googlenest/answer/9252162). If it does not, and your camera is within the 1-year warranty, try contacting Support for a possible replacement:

https://support.google.com/googlenest/gethelp

[EmersonB]

Hi everyone,

@azski, thanks for reaching out here in the Community. To confirm, how far is your Nest Camera from your Wifi router? Which Nest Camera do you have? Also, were you able to read the information and check the link that MplsCustomer has shared? In case you have an update, you know where to find us.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[EmersonB]

Hello azski,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks,
Emerson

[EmersonB]

Hey azski,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Best,
Emerson