Wired doorbell offline every weather

[MN_user]

Had this issue with our gen 1 doorbell too. Basically the doorbell is offline from November/Decenber through mid-spring. We have a wireless router 5' from the doorbell. Put in brand new wiring (the doorbell shows a green light). Have tried reinstalling it. Nothing works.

[MplsCustomer]

@MN_user 

If you've had two doorbells going offline regularly in the same location, the problem could be Wi-Fi signal strength and/or bandwidth, regardless of the location of your wireless router. Counting our router/modem, we have 3 wired Wi-Fi access points, and we have 900 Mbps down and 16 Mbps up; our three Google Nest Hello Doorbells and other cameras all stay online during Minnesota USA winters with temperatures down to -20 degrees Fahrenheit.

[MN_user]

I have a nest triband mesh router 5 geet from the doorbell.  It, again, is not the wifi.  Even stood out in the cold today and did a factory reset.  I have the green light, the doorbell rings, i get the white swirl, but it will no connect

[MN_user]

The router is 5 feet from the doorbell and no other devices have issues.  And it goes offline for months (pretty much all winter).

[MplsCustomer]

@MN_user 

Does your doorbell transformer meet Google Nest's requirements (https://support.google.com/googlenest/answer/9247132?hl=en).

Do you have a green status light on your Gen 2 Google Nest Doorbell? Did you have a green status light on your old Google Nest Hello Doorbell?

Have you checked your status lights (https://support.google.com/googlenest/answer/9268073?hl=en#zippy=)?

[MN_user]

yes.  I had the first doorbell professionally installed

[MplsCustomer]

@MN_user 

So you have had a green status light on both of your doorbells, indicating "everything is working normally....Nest doorbell is turned on, connected to Wi-Fi network, and is processing images in its view", but both doorbells still showed offline for months?

[janthadeus]

Hi folks,

Thanks for trying to isolate the issue with your doorbell. Let’s sort this out —  a few questions: what’s the voltage of your transformer? How’s the temperature of the doorbell (warm, hot, cold or normal)? What country are you located in? Has there been any recent power outage in your area? Also, has it been exposed to direct sunlight?

Here are some troubleshooting steps you can try:

1. Ensure the wires are connected securely into the doorbell.
2. Remove the wires from the doorbell then use the included USB cable to plug your camera directly into a USB port on your computer.
3. When the light pulses blue, wait for a couple of minutes to reconnect it to your Wi-Fi. Otherwise, your doorbell is dead.
4. Mount your doorbell to the wall plate.

Important: When the doorbell shows a blue pulsing light when connected to a computer, it means it’s working. They may be issues on your wires or transformer. I recommend scheduling a visit with our partnered Nest Pro. 

I appreciate the help, MplsCustomer.
 

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[aatienza]

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie