Worst customer service

[Muneebar]

I have not experienced such a bad customer service, i ordered nest cam on Google store, their system made an shipment label error and send to to wrong address.  I have been waiting since last 3 weeks to get the replacement and every time customers service agent tells me that the support team is working hard to get the replacement... Honestly such a long wait time is unacceptable 

Does anyone. Know how to escalate the issue? 

[janthadeus]

Hi Muneebar,

We’re sorry to hear that you haven’t received your replacement Nest camera. Let’s check this out — could you fill out this form so we could further investigate?

Looking forward to your response. 

Thanks,

JT

[janthadeus]

Hi Muneebar,

We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

JT