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Wrong person detected

DagEJo
Community Member

The doorbell camera thinks my two daughters are the same person. How can I remove pictures from my daughter A and tell the doorbell camera that this actually is my daughter B?

3 REPLIES 3

Ashepherdson
Platinum Product Expert
Platinum Product Expert

In the nest app, go to settings, Familiar Faces, you will see all the faces there, and adjust as required.  Hope this helps!

Brad
Community Specialist
Community Specialist

Hey folks.

 

Just popping in to see  if you still needed assistance with this issue? Please let me know!

 

Best Regards,

Brad.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS