Zoom video history

[cjburkha]

I cannot zoom the video or image history from my nest doorbell. It is wired version but I cannot select that from list that seems common the wired product seems to be an orphan.

I can zoom live but not history, this link says I should be able to zoom history

https://support.google.com/googlenest/answer/9251364?hl=en

[aatienza]

Hey cjburkha,

Thanks for reaching out. Let's check — are you using the Google Home app or Nest app? What phone are you using (Android, iOS)? Try the steps below and let us know how it goes.

1. Verify the device’s Date and Time settings are correct and automatically set.
2. Confirm that the Nest or Google Home app has permissions to use the phone's location.
3. Check for any available OS updates.
4. Sign out of the Nest or Google Home app and sign back in.
5. Force close the Nest or Google Home app.
6. Reinstall the app.

Let me know how it goes by replying to this thread.
 

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie