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camera plugged into an on/off switch power source. Power turned off, the battery drains overnight.

billreidpacific
Community Member
 
5 REPLIES 5

MplsCustomer
Bronze
Bronze

@billreidpacific 

Are your outdoor temperatures cooler? Google Nest last week finally publicly conceded that the Google Nest Camera (Battery) and Google Nest Doorbell (Battery) cannot charge at temperatures below 32°F (0°C):

https://support.google.com/googlenest/answer/11830989?hl=en

https://9to5google.com/2022/02/18/google-nest-doorbell-battery-cold-charging/

We have had a Google Nest Camera (Battery) since Sept. 2021 that is plugged in all the time with the optional power cable, and it stays "Live" all the time with the battery at 100%, even at temperatures as low as -18°F (-28°C):

billreidpacific
Community Member

No I am in Phoenix. Again with the camera plugged into the power and the wall switch turned to the off position. the camera will drain overnight.

 

@billreidpacific 

If the battery on your Google Nest Camera (Battery) drains overnight, then I think there are perhaps five possibilities. 1) Your power cable is defective and isn't keeping the battery charged when the wall switch is on.  2) For some reason, you're not getting continuous power when the wall switch is on; is the power cable plugged in, as it should be, with the cable feeding forward the FRONT of the camera?  3) The camera itself is defective and is draining the battery excessively.  4) You are viewing a live feed on your camera on a Nest Hub or in the Google Home app all night long.  5) Google Nest claims for battery life (see below) are completely false.

This is what Google Nest claims for the battery life of the Google Nest Camera (Battery):

Busy - About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical - About 3 months battery life (about 9 - 12 recorded events per day)
Quiet - About 7 months battery life (about 2 - 4 recorded events per day)

https://support.google.com/googlenest/answer/10901611?hl=en

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

James
Community Specialist
Community Specialist

Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best,
James