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cannot create or adjust camera schedule in the Nest app

nukepicnic
Community Member

When I try to either create a new schedule or adjust an existing schedule in the Nest app, I click on the time and the window just closes, it does not allow me to adjust the time. I found I can adjust the schedule on the home.nest.com site however. But of course that's really not the way this should work. I'm on IOS 15.0.1 and the Nest app is updated to the latest version. I had previously created schedules in the app with no problem. This affects both indoor and outdoor cameras.

2 REPLIES 2

Brad
Community Specialist
Community Specialist

Hi there, 

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?
  • Make sure that your devices are all updated to the latest iOS as it has had a recent update within the last week.
  • Try using the https://bit.ly/3gW4i8w site to view that footage if you have an older camera.
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

nukepicnic
Community Member

Have had zero resolution on this. All devices are updated to IOS 15.0.2, Still exact same behavior. When I try to adjust the camera schedule in the app, the window just closes instead of letting me do any adjustments. This was not the case in previous versions of the app as I set the camera schedule in the IOS app originally. I have no trouble viewing footage in the app and the camera I’m trying to schedule is brand new, just purchased 2 weeks ago. Nest App is version 5.66.0 says it's current on my phone