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doorbell battery annoying sound at start of each recording

b19bol
Community Member

Only had this doorbell for a few days, so far very happy with it, however there is one annoying thing.
At the start of each recording I get a very small burst of an of sound, most of the time it sounds like  a bird chirp. I have checked and there is no external factors causing it.

Anyone else had this?

13 REPLIES 13

SteveT1
Community Specialist
Community Specialist

Hi there,

 

Thanks for reaching out. Let's get this sorted out. What type of Nest Doorbell are you using? Please provide a short video clip of what's going on when you start your recording so we can check this further.

 

Regards,

Steve

b19bol
Community Member

Unsure how to attached a video clip here and an email reply to you fails.
It's a Nest Doorbell (Battery)
At the start can be heard what sounds like a chirp from a bird (it's not). This is on all recorded clips.

b19bol
Community Member

I have had no further reply from you, are you able to help me with this issue or not? I would upload a video clip however I am unable to do so as I do not have permission.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

 

Best Regards,

Brad

b19bol
Community Member

"further assistance"
We have had no assistance at all yet. Clearly this is not an issue affecting just me, so what can be done about this?

 

Brad
Community Specialist
Community Specialist

@b19bol

 

Please wait for an update to the app, or from Google. I do not have any troubleshooting steps to provide besides a Restart or Factory Reset. I assume this issue is most likely on Googles end, so you'll want to wait until otherwise.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.


Best regards,

Brad

b19bol
Community Member

Was there an update? Seems the issue may now have gone away 🙂

MJanssen
Community Member

With my doorbell the weird sound is also gone. 

Brad
Community Specialist
Community Specialist

Hey folks,

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad

SteveT1
Community Specialist
Community Specialist

Hi there,

 

I'm sorry for the late reply. If you are unable to attach a clip, we can check this further by creating a case and directly reaching out to our Google Support team.

 

Regards,

Steve

jamway
Community Member

@SteveT1  I am having the same issue so this does not seem to be an individual case. Can you provide any further help on this issue? Or you expect users to open a support ticket individually?

MJanssen
Community Member

I installed the battery doorbell a couple of days ago (running it on constant power btw) and I have  the same issue. 

Sounds like a bird chirp, like the original poster states. 

How to continue from here.