06-04-2022 12:31 PM
I've been having issues with the live video and past events recordings for a few weeks now. I've tried factory reset several times and nothing, still the issue... anyone please???
06-08-2022 06:59 PM
Hey Aanboa,
Thanks for posting here in the Google Nest Community.
Sorry to hear you're having issue with your doorbell. Let's see what's going on.
Keep us posted.
Thanks,
Archie
06-13-2022 04:43 PM
Hey Aanboa,
I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Archie
06-14-2022 05:05 PM
Hey Aanboa,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie
06-15-2022 01:17 PM
Hi! thank you for your interest. Unfortunately nobody has been able to help me, I have done everything to fix it, I contacted 3 specialists and nothing
06-15-2022 03:59 PM
Hey Aanboa,
Sorry to hear if you're still having issues with your doorbell. Do you have a case ID from your interaction with our support team so we can dig deeper into it?
Thanks,
Archie
06-15-2022 04:10 PM
Sure and thank you for your help!
5-5349000032795
06-29-2022 06:06 PM
Hey Aanboa,
Sorry for the delay. We've checked your case and found out that it has been escalated to a senior support specialist. I'd suggest replying to the email and continue the conversation from there as I'll be locking the thread after 24 hours.
Thanks,
Archie