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doorbell not video available....

Aanboa
Community Member

I've been having issues with the live video and past events recordings for a few weeks now. I've  tried factory reset several times and nothing, still the issue... anyone please???

7 REPLIES 7

aatienza
Community Specialist
Community Specialist

Hey Aanboa,

 

Thanks for posting here in the Google Nest Community.


Sorry to hear you're having issue with your doorbell. Let's see what's going on.

 

  • Did you make any changes to your Wi-Fi network? 
  • Are you getting any error messages?
  • How far is the camera from the router?
  • Do you have other Nest devices in the house?
  • Are there other devices connected to the same Wi-Fi where the camera is connected to?

Keep us posted.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Aanboa,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Aanboa,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie

Aanboa
Community Member

Hi! thank you for your interest. Unfortunately nobody has been able to help me, I have done everything to fix it, I contacted 3 specialists and nothing

aatienza
Community Specialist
Community Specialist

Hey Aanboa,

 

Sorry to hear if you're still having issues with your doorbell. Do you have a case ID from your interaction with our support team so we can dig deeper into it?


Thanks,

Archie

Aanboa
Community Member

Sure and thank you for your help!

 

5-5349000032795

aatienza
Community Specialist
Community Specialist

Hey Aanboa,

 

Sorry for the delay. We've checked your case and found out that it has been escalated to a senior support specialist. I'd suggest replying to the email and continue the conversation from there as I'll be locking the thread after 24 hours.

 

Thanks,

Archie