factory reset 2 cams, one reconnected fine, the other didnt Each had a different light

[Juanarcin]

I have a cam I removed from my google home app about 4 months ago. From my understadning, this is the same as factory reseting? Today I tried to set it  back up and it wont reconnect. says to get closer to the cam during setup but I am next to the cam and router. while trouble shooting I factory reset a second cam and that one instantly restarted with a sound like it was being started for the first time. it also had a bluelight and connected with zero issues on the first attempt from the exact same spot as the one that didnt. One thing I noticed is that the one that isnt connecting has a green light instead of a blue light. it was also fully drained of battery when I removed it from my google home app. Now that I reconnected it and fully charged it, its green. does that mean it thinks its still connected? shouldnt it have made a startup sound and had a blue light? How can I factory reset it when its no longer showing up on my home app?

[Lance_L]

Hello Juanarcin,

Thanks for posting in our Community. I’m sorry to hear you’re having trouble with this. No worries; let’s check it out.

Follow the steps below to reset your Nest Cam (battery) and add it back to your Google Home app.

1. Save any video history on the device, if any. Follow this guide.
2. Unmount the device and then connect it to the USB cable and power adapter.
3. Locate the reset pinhole on the back of the device.
4. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
5. Release the button. Your device will restore to its factory settings.
6. After the factory reset, your device will appear as "Offline" in the app until you remove it.
7. To remove it from the app, open the app, then tap Settings > Remove device>  Confirm.
8. Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
9. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
10. Cellular data should be turned off.
11. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
12. Start adding the device back to the Google Home app.

Keep me posted.

Best,

Lance

[Lance_L]

Hi Juanarcin,

I wanted to follow up with you to see if you still needed help. Have you had a chance to try the steps above? Let me know if you have any questions.

Regards,

Lance