I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. Do you know if you were possibly on a Nest Aware trial that may have ended? If you wish to get event history and video footage moving forward, please check out the following links: Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription.
@Deckerbrielle just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
I appreciate the help, Brad.