google cameras routines

[Deckerbrielle]

The cameras deleted all the footage sometime last night. I have no clips saved. There is also new routines set that I did not set. I am here alone with my dog so nobody else could have had access to this.

[Brad]

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. Do you know if you were possibly on a Nest Aware trial that may have ended? If you wish to get event history and video footage moving forward, please check out the following links: Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription. 

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[EmersonB]

Hello everyone,

@Deckerbrielle just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, Brad.
 
Thanks,
Emerson