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hi

grantsam86
Community Member

im trying install my nest video doorbell and  have the wired one but i dont have chime connection

 

5 REPLIES 5

Rubes
Gold Product Expert
Gold Product Expert

If you purchased this at retail, fastest solution is to return it and purchase a new one.

EmptyNester
Gold Product Expert
Gold Product Expert

Do you have the original Nest HELLO doorbell?  Or the newer Nest Hello Battery doorbell?  The older one had a special chime device that you have to install at your actually door bell chime inside the house.   If you have the newer one then there is no chime connector.  The chime in the house will still sound off but it works differently with the new doorbell (battery).

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Thanks for your help, Rubes and EmptyNester.

 

Thanks for letting us know. I'd like to know more about this. Do you mean you don't have an indoor chime or spare part chime connector?

 

Looking forward to your response.

 

Thanks,

JT  

janthadeus
Community Specialist
Community Specialist

Hi grantsam86,

 

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.

 

Best,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

It's me again. Just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Cheers,

JT