cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

how to get Nest Aware Plus

yawnmoth
Community Member

I recently got a Google Nest Security Cam (Wired) - 2nd Generation and am wanting it to record video 24/7 instead of only recording when some sort of event is detected.

According to https://support.google.com/googlenest/answer/9681538?hl=en Google Nest Aware Plus comes with "up to 10 days of 24/7 video history". According to my Google Play Subscriptions I just have the regular Nest Aware subscription - not the Nest Aware Plus subscription. So how do I get the Nest Aware Plus subscription?

https://www.googlenestcommunity.com/t5/Nest-Aware/No-option-to-upgrade-to-nest-aware-plus/m-p/232270... says that you need to cancel your Nest Aware subscription to get the Nest Aware Plus subscription. I did that but now, in the Android Google Home app, when I go to Settings -> Nest Aware, I'm not seeing any options to purchase a new Nest Aware Plus subscription. All I see is to resubscribe to the plan I had before.

So how do I get Nest Aware Plus?

Thanks!

 

I have Google Home / Nest Aware

7 REPLIES 7

David_K
Platinum Product Expert
Platinum Product Expert

Do you see the option if you try from a web browser instead?

  1. Go to https://store.google.com/product/nest_aware and click Subscribe.
  2. Click Get started > select your home > Get started > Nest Aware Plus.
  3. Follow the remaining steps on screen.

yawnmoth
Community Member

I'm not seeing "Nest Aware Plus" as an option:

nest-aware.jpg

Note that altho it shows I have an active subscription the subscription is already canceled per the following screenshot:

nest-aware-3.jpg

Like altho I canceled it the subscription won't actually end until about a month from now.

Do I just need to wait until next month and try again then?

yawnmoth
Community Member

I got it working.

I removed the Nest camera from the original account and added it to the new account and was able to add Nest Aware Plus through the link you shared. It seems like the Android app just defaults to the non Plus version so it's like you *need* to go through the URL if you want the Plus version.

David_K
Platinum Product Expert
Platinum Product Expert

Glad it's sorted!

Jeff
Community Specialist
Community Specialist

Hey yawnmoth,

 

I'm happy to see you got things worked out. I just wanted to follow up real fast to see if there's anything else you needed or to see if you had any other questions. If there's any more you need, just let us know.

 

Thanks,

Jeff

EmersonB
Community Specialist
Community Specialist

Hello everyone,

@yawnmoth, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.
 
I appreciate the help, davidking and Jeff.
 
Best,
Emerson

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

I appreciate your help, @David_K, Jeff and Emerson.

 

Thanks,

Jenelyn