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nest cam says the app is outdated for Mac

indy
Community Member

I found the tread for older nest cams saying "the app is outdated for this Mac version", but I did NOT find a solution in the thread. 

I have an older indoor nest cam, and need to change networks, and tried to connect it to my Mac, and got a message that I need an updated app. There doesn't seem to be one. Is my older nest cam now useless? PLEASE post a solution! 

7 REPLIES 7

MplsCustomer
Bronze
Bronze

@indy 

I'm not sure what you mean by changing networks or connecting the camera to your Mac, but I've always gone to the home.nest.com website on my iMac, logging in with my Google credentials, to access my Nest cameras.  I didn't even know there was an app for the Mac to access Nest cameras.

The older nest cams required plugging into your laptop with a USB cable, then double clicking on a file that shows up as on the nest cam.  Since the network broke, and I have a new one in, I can't access it via the network (as it doesn't "know" the new one).  And when I plug it into my laptop via its attached usb cable, I can't get anything to happen. 

 

We've never tried connecting our cameras to our iMac. Maybe another customer on this forum can help, since Google Nest Support didn't provide a solution on the earlier post.

 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Thanks for being here in the Google Nest Community. 

 

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Have a great day.

 

Thanks,

Archie

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

aatienza
Community Specialist
Community Specialist

Hey indy,

 

Chiming in to check if you still need help with this?

 

Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.


Thanks,

Archie