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Video playback

Jtibaudo
Community Member

After a notification I only get a still video picture no playback. This system has been working fine for a couple of years  My service is paid up so what could be the problem?

6 REPLIES 6

m_amo
Community Member

I have the same issue.  I can only see a live feed for my cameras.  Video playback does not work for me in the Nest App.  With the Nest app, when I try to playback a video the video never loads and plays.  Also, when I use access Nest from the browser I can only see the live feed.  There is no option to playback.  

Philmulligan
Community Member

Same here, I have to use Nest for notifications only and Google home for everything else like video and audio. My wife on her older phone however is fine on Nest App.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Chiming in to check if you still need help with this?

 

Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Thanks for being here in the Google Nest Community. 

 

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Have a great day.

 

Thanks,

Archie


 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.