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nest cam setup time out

colorfultattoo
Community Member

my daughter gave us a nest cam. it setup easily and worked for about a month, then it disappeared from our network.  i have tried to set it back up, both by scanning the setup image and again by typing in the cameras 6 digit code, but after almost completeing setup the setup process fails,essentially timing out.  i have deleted the home group and tried a new one, have forgotten the device in my wifi setup so there wouldnt be any previous data to conflict with.  i read this is a common fail with hundreds looking for the solution, but after weeks of research i am unable to find anyone posting any resolution to this problem 😞

1 Recommended Answer

Brad
Community Specialist
Community Specialist

@colorfultattoo

 

It seems like you have done quite a bit of troubleshooting. Have you reached out to Support yet to see if this is possible a faulty device? I would suggest you reach out to them as we would be unable to process a replacement if it is indeed, faulty. 

 

Best regards,

Brad

View Recommended Answer in original post

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. I know that this was an issue around the time you posted this thread, but as far as I am aware, this issue was resolved around the 15th. I would suggest trying again if you haven't already.  

Best Regards, 
Brad

Jake
Community Specialist
Community Specialist

Hey colorfultattoo,

 

I wanted to check in and see if you managed to see Brad's post? Please let me know if you have any questions from here. I would be happy to assist, and ensure you are good to go.

Best regards,
Jake

Jeran
Community Specialist
Community Specialist

Hey colorfultattoo,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

colorfultattoo
Community Member

no luck yet. not suprised u want to close this thread, makes me wonder how many millions get deleted unsolved as well....

53B0457B-E7BA-4C52-9EE6-2BE78635CFFF.jpeg

Brad
Community Specialist
Community Specialist

@colorfultattoo

 

It seems like you have done quite a bit of troubleshooting. Have you reached out to Support yet to see if this is possible a faulty device? I would suggest you reach out to them as we would be unable to process a replacement if it is indeed, faulty. 

 

Best regards,

Brad