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nest door bell wired 1st gen unable to connect to google home

mackeral
Community Member

i have a brand new nest door bell wired 1st gen but i was unable to connect to my google home.

i have linked it to my wifi using the nest app. the light on my door bell is green.

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

When you install the Nest Doorbell in the Nest app, the doorbell should automatically appear in the Google Home app if you’re using the same Google account in both apps, using the same home structure, and have assigned the doorbell to a room in the Nest app. If any of that isn’t true, you’ll need to go ahead and fix those issues to see if you need to try the steps below at all.

Assuming all of the above is true. try these steps:

  1. Open the Nest app and follow the “Create another home in the Nest app” steps linked below to create a new temporary home structure:
    Manage homes and products with the Nest app - Google Nest Help
  2. Open the Google Home app, find and delete the home structure you just created by following the “Delete a home” steps linked below:
    Share a home and devices in the Google Home app - Google Nest Help

This forces the two apps to sync and your doorbell should now appear in the Google Home app.

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Thanks for reaching out. I just want to check if you were able to try the troubleshooting steps that have been provided above. Please let us know how it goes.


I appreciate your help, @David_K.

 

Best,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi mackeral,

 

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hey mackeral,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Regards,

Jenelyn