09-26-2021 07:26 AM
my brand new nest hello shows a pink video during the day, although this morning it is purple.
i’ve ‘unplugged’ it by turning the breaker off.
should i send it back?
10-06-2021 03:48 PM
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue.
Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device if you haven’t already?
If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’
Please let me know if you need further assistance.
10-14-2021 11:17 AM
Just checking in to see if you still needed help. Please let me know.
11-12-2021 01:08 PM
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.