04-18-2022 09:48 AM
I installed a wired nest doorbell. Everything is working great except it doesn't ring the chime.
16v transformer
Front & Rear doorbells. Wired Nest Doorbell installed on front.
Chime set in App.
I get notifications in app, Doorbell itself makes a sound when you push the button, but the chime inside doesn't ring. Rear doorbell still rings chime.
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04-24-2022 04:27 PM
Thank you for your suggestion to contact support. I should have done it sooner.
Even though I have a mechanical chime, setting the app to electronic chime solved the problem
04-18-2022 10:24 AM
The doorbell chime buzzes, but doesn't actually strike the chime bar.
04-18-2022 04:51 PM
If you have a Google Nest Hello Doorbell (now called the Nest Doorbell [wired]), your Chime Connector should be wired as shown in the diagram in this post: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Video-doorbell-wiring/m-p/117681
This Google Nest Help page below shows the transformer requirements. I think if your doorbell chime buzzes but doesn't strike the chime bar, your transformer may not have enough voltage, though 16V should be sufficient. (When we first got Nest Hello doorbells, we had to replace our very old transformer.) https://support.google.com/googlenest/answer/9247132?hl=en
04-19-2022 05:04 AM
Verified wired correctly. I'm going to try to replace transformer.
04-24-2022 07:59 AM
I changed the transformer, checked all the wires. I now sometimes get a weak chime, often a Slight buzzing.
I replaced the nest wired doorbell with the original doorbell button and I get a strong ring. Which points to the wired nest doorbell as the problem. Thoughts?
04-24-2022 03:35 PM
If your original doorbell rings the chime with the Chime Connector in place, and the Nest Hello doorbell does not, that seems to indicate a defective Nest Hello. You could try contacting Google Nest Support via this link: https://support.google.com/googlenest/gethelp
04-24-2022 04:27 PM
Thank you for your suggestion to contact support. I should have done it sooner.
Even though I have a mechanical chime, setting the app to electronic chime solved the problem
04-25-2022 10:57 AM
Hey Folks.
As the OP's issue has been resolved, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.