new camera install

[ebruce]

I just installed two new cameras outside and one with the spotlight will not go live, it has a lot of sun on it, could that be the problem? it will record.

[SteveT1]

Hi there,

I'm sorry to hear about that. Let's check on this further. What do you see on the app when you click the camera? Also, is this happening on multiple phones?

Regards,

Steve

[SteveT1]

Hi there,

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns, feel free to let me know.

Thanks,
Steve

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.