one nest camara has stopped working

[Marsh-walk]

I have three indoor nest camaras. One quit working, power is on and it wont connect to wifi. its been working for 2 months with no problems.  Ive spoken to spectrum and she helped as much as she can.  Ive done everything possible to fix it. What else can I do, except send it back, thanks

[MplsCustomer]

@Marsh-walk 

I have no idea why it would suddenly fail, but you could try removing it from the Google Home app and doing a factory reset (https://support.google.com/googlenest/answer/9252162).

Or you could try contacting Support using the link and instructions in the post below:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Marsh-walk]

I read if you did a factory reset, you should cancel your subscription first, which is something I dont wont to do since i have others. Ive taken it off my app. as if im installing a new one. I believe there is something wrong with that one camara. Ive unplugged it, move it, deleted it, call spectrum, im out of answers myself. 

[Marsh-walk]

I would like to have a phone number to actually talk to a human. So much faster for me than searching and typing. 

[MplsCustomer]

@Marsh-walk 

Unfortunately, Google Nest does not publish a support phone number.  But if you follow the Support link above, you get options for a return phone call, chat, or email.

[Marsh-walk]

I went through the steps which led me to a contact box,  but it wouldnt allow me to access it. Any help with that would be appreciated. 

[MplsCustomer]

@Marsh-walk 

Did you get to this screen? If all three options are greyed out, were you trying after hours? Try clicking on "Hours of operation" to see when Support is available for your locale.

[Marsh-walk]

I was messaging during work hours, I never saw this. 

[MplsCustomer]

@Marsh-walk 

If you follow the instructions in the post I linked to, you SHOULD get to this page, unless I missed something odd in the process.

[Marsh-walk]

I finally found those contact options that you sent me. Thank you so much for responding, and helping me. Ill contact them today. 

[EdmondB]

Hello Marsh-walk

Checking in — have you been able to contact one of our support representatives? If so, how did it go? Let me know if you need more help.

Thanks for the help, @MplsCustomer.

Best,
Edmond

[EdmondB]

Hey there, 
 

Checking in to see if you still need help. Let me know if you have additional questions.
 

Best,
Edmond

[MplsCustomer]

@Marsh-walk 

If you have the 2nd gen indoor cameras, then you have a Nest Aware or Nest Aware Plus subscription, which is not per-camera and covers all of the cameras in your Google Nest "home/structure", so you shouldn't have to cancel your subscription before removing the non-functioning camera from the Google Home app, though you would lose any video history for the non-functioning camera. Or you could contact Support.

[Marsh-walk]

I have the 1st. generation camara.

[MplsCustomer]

@Marsh-walk 

Then you may have a 1st gen per-camera Nest Aware subscription. You might be better off talking to Support so you don't lose your subscription.  How did you get a 1st gen camera two months ago?  I thought Google Nest quit selling them long ago.

[Marsh-walk]

I didnt know that they quit selling them a couple of months ago. I purchased it on Amazon. Thats interesting.