problems nest IQ outdoor nc203

[pietba]

Hello

So I took this Nest IQ outdoor out of the box and it worked. It was on low resolution so I highered that and put it on 4K. The camera rebooted, but didn't start up afterwards and hasn't ever since.

I tried to reset the camera, that isn't working either.

Thanks alot

[David_K]

Try these steps:

1. Force close the Nest app. (Swipe up from the bottom, hold, then let go. Swipe up on the Nest app.)
2. Use the instructions in this article to restart your camera.
3. On your phone, switch Bluetooth off and then on again to reset the connection. Make sure that Bluetooth is on when you’re done.
4. On rare occasions, your phone might not let you turn on Bluetooth. If you run into this issue, try to reboot your device. Otherwise, skip to the next step.
5. After turning on Bluetooth, bring your phone within 12 inches (0.3 m) of your camera, and keep it there until setup is complete to help reduce wireless interference that may disrupt the Bluetooth connection.
6. Now, try to set up your camera again.
7. If you still can’t set up your camera, try a different phone if you have one.
8. If the Nest app displays a Bluetooth error again, reboot your phone if you haven’t already. Then try to set up your camera again.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

Thanks for the help, davidking!

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.