02-22-2022 03:11 AM
My doorbell (about five months old) went offline this morning, I know it had a lot of charge left. When I unmounted it and plugged it in to the charger the app declared "Device offline due to a battery issue". When I push the button it says it has 80% left. What do I do now?
02-22-2022 05:55 AM - edited 02-22-2022 05:57 AM
I'm sorry to hear, in this case I'd go for a reset, or if that doesn't solve the issue, do a factory reset, see:
02-26-2022 09:23 AM
I tried that - removed it from the app, etc.
It let me re-add it so clearly it can communicate.
Then it said saying 'camera off because of temperature' - I'm in the UK, it gets cold but not massively so (currently 10c/50f which is well within specs).
I suspect some sensor in there has gone wrong.
Paid with paypal so I've gone down that route.
03-01-2022 11:33 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Brad.
04-19-2022 05:53 PM
I do asap
04-20-2022 08:55 AM
Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,
Garrett DS