yet another cracking nest doorbell

[nycporsche]

Yet another early adopter of Nest Hello here - with a cracking doorbell that Google won't replace because my device is out of warranty. I contacted support and they refused to replace it, despite me showing them evidence of Google making exceptions for other users with the exact same issue with out of warranty doorbells. It's clear this is some kind of design/manufacturing flaw and Google needs to stand by their products. I'm very heavily into the ecosystem with multiple cameras, locks, thermostats, smoke detectors, etc. Google should do the right thing and replace this.

[Rubes]

Welcome to the group of defective doorbells. Really unfortunate how this whole thing is playing out and you’re now one of the hundreds of other threads and potentially thousands of customers that are dealing with this.

[aatienza]

Hey nycporsche,

Thanks for the help, Rubes. Let's check — could you tell us when and where you purchased your Nest Hello? Also, are you in the same country where you bought it?

Thanks,

Archie

[aatienza]

Hey nycporsche,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

[aatienza]

Hey nycporsche,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

[nycporsche]

I purchased it in September 2018 from Massdrop. I am in the United States.

[aatienza]

Hey nycporsche,

Nest Hello has a 1 year warranty. That said, we won't be able to proceed with its replacement. You can check this link for our replacement policy: https://bit.ly/2Peomtp We know that this isn't the answer you're looking for and we hope we can make it up to you in the future.

Thanks,

Archie

[nycporsche]

Archie,

I’m aware of the warranty. I’m also aware of the many people here who have had their out of warranty doorbells replaced for the same issue. It doesn’t matter if it’s 1 day or 1 year out of warranty - clearly this is some kind of widespread issue that affects both in warranty and out of warranty units, and the right thing for google to do is to replace it.

I’ve already started replacing every nest product I own.

[aatienza]

Hey nycporsche,

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Check out this link on how to file feedback.

Thanks,

Archie

[aatienza]

Hey nycporsche,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie