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Both Youtube apps stopped casting?

EgStanton
Community Member

This is very odd. 24 hours ago all 7 android devices all stopped casting using either YouTube or YouTube Music. My devices are 4 google smart speakers and 2 Chromecasts. 

I am running latest versions of apps. I have restarted all hardware. I have cleared caches on all 7 devices. The speakers & chromecasts work for all other apps apart from YouTube's. In addition to this the YouTube apps on the smart tvs (2) have also stopped working. But YouTube deny there's any problem and have suggested clearing cache and updating software (which I've done)! Please help !!

 

 

1 Recommended Answer

EgStanton
Community Member

Both appear to be fixed now for me. No idea what happened there.

View Recommended Answer in original post

10 REPLIES 10

JasonH
Community Member

same here. YoutubeTV will not load ona any chromecast device. all other streaming works and youtube works on Roku. just not Chromecast. 

EgStanton
Community Member

Both appear to be fixed now for me. No idea what happened there.

JasonH
Community Member

mine is still down. only on the 2 chromecasts. did you do anything before it started working?

EgStanton
Community Member

I did submit a report (with logs) to Google. And it then was resolved within about 4 hours. Nor sure if coincidence ? I never heard anything back from Google.

JasonH
Community Member

Did you do that through the chromecast or on your account? I am not sure how to get the logs to send. Thanks for the info. 

EgStanton
Community Member

I tweeted TeamYouTube and they asked me to submit here : https://support.google.com/youtube/answer/4347644?hl=en-GB&co=GENIE.Platform%3DAndroid

Logs are completed for you automatically.

JasonH
Community Member

Awesome. thank you.

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

JasonH
Community Member

No. Thank you for all your help. I found out that it was actually on my end. my router was only assigning IP6 addresses to the chromecasts and they don't work on those. I renewed all the IP4 & IP6 addresses and forced the router to give it an IP4 ip address. BOOM, everything worked again. Fingers crossed.  Thanks for all the help. 

Jeran
Community Specialist
Community Specialist

Hey there JasonH,

 

I'm glad to hear you were able to resolve the issue! I'll go ahead and leave this thread open for a few more days, and if we don't hear anything back, I'll go ahead and lock it up.

 

Best regards,

Jeran