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Can’t connect since nbn

Bron1234
Community Member

Hi,

we can’t chromecast movies on Tv any more, possibly since NBN and new Telstra router (Australia) is there a local help number or chat ?

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi Bron1234,

 

Thanks for reaching out and sorry for the late response.

 

To confirm, did you change your Wi-Fi network? If yes and the Chromecast device is no longer connected to a Wi-Fi network, please perform a factory reset on your Chromecast device. Here's a guide: How to factory reset your Chromecast.

 

On the other hand, if you still wish to speak to our support team, please contact them here.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

It's me again. How's it going? Still need help?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Bron1234,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer