Can’t connect since nbn

[Bron1234]

Hi,

we can’t chromecast movies on Tv any more, possibly since NBN and new Telstra router (Australia) is there a local help number or chat ?

[JenniferV]

Hi Bron1234,

Thanks for reaching out and sorry for the late response.

To confirm, did you change your Wi-Fi network? If yes and the Chromecast device is no longer connected to a Wi-Fi network, please perform a factory reset on your Chromecast device. Here's a guide: How to factory reset your Chromecast.

On the other hand, if you still wish to speak to our support team, please contact them here.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. How's it going? Still need help?

Thanks,

Jennifer

[JenniferV]

Hi Bron1234,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer