Cannot cast disney+ or prime

[paulhose1]

Hello

I am unable to cast Disney+ or Prime video. This is a new issue. All 4, BBC iPlayer, YouTube, Spotify - all working. 

The issue is new to this week. Any help is appreciated as it's driving me insane. 

Thanks in advance. 

[Jeran]

Hey there paulhose1,

I am sorry about the late response, thank you for your patience! Were you able to fix that casting issue? If not, I'd be happy to help out, since I can imagine it's strange that some apps cast correctly, while others don't. Let me just ask you some questions about what's happening:

• When did this issue start happening?
• Are the Disney+ and Prime apps up-to-date?
• Do you get any kind of error message when you try to cast?
• Have you tried clearing out the cached data on both apps?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from paulhose1, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran