Cannot connect Chromecast

[meggiekrokettie]

I am in the process of setting up my Chromecast Ultra on my tv. Whenever I try to connect to the wifi so it can be set up, my Google Home app first says 'connected' but then a screen pops up that something went wrong. I have tried resetting the wifi but that does not work

[Jeran]

Hey there meggiekrokettie,

I apologize about the late response, thank you for being patient! Were you able to fix that connection issue? If not, I'd be happy to help out, as I know this can be a headache to solve on your own. Let me just ask you some questions about what's happening:

• When did this issue start happening?
• Are you connecting to a 2.4GHz network or a 5GHz network?
• How far away is the router from the Chromecast and the phone you're using to set up?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[patb]

Hi,

I am able to connect.

thanks

[Jeran]

Hey there!

We haven't heard back from meggiekrokettie, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran