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Cannot connect Chromecast

meggiekrokettie
Community Member

I am in the process of setting up my Chromecast Ultra on my tv. Whenever I try to connect to the wifi so it can be set up, my Google Home app first says 'connected' but then a screen pops up that something went wrong. I have tried resetting the wifi but that does not work

5 REPLIES 5

Jeran
Community Specialist
Community Specialist

Hey there meggiekrokettie,

I apologize about the late response, thank you for being patient! Were you able to fix that connection issue? If not, I'd be happy to help out, as I know this can be a headache to solve on your own. Let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • Are you connecting to a 2.4GHz network or a 5GHz network?
  • How far away is the router from the Chromecast and the phone you're using to set up?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

patb
Community Member

Hi,

I am able to connect.

thanks

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from meggiekrokettie, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran