Chrome cast stuck on G screen

[avaaaaalyn]

My chrome cast is stuck on the screen with the coloured G logo. I’ve tried everything listed in this thread: https://www.googlenestcommunity.com/t5/Chromecast/Chrome-cast-set-up-stuck-on-G/m-p/180314 

I’m not sure what else to do. 

[Salman05]

I have the same issues 

how i can solve it?

[Jeran]

Hey there,

I'm sorry to hear that both of you are stuck on that loading screen. If you've already attempted all the troubleshooting steps in that previous thread, you may need to speak with Chromecast Support. Please fill out this form to have them reach out to you via e-mail.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Jeran]

Hey there everyone,

Does anyone have any more questions or need any additional help?

Thank you,
Jeran

[JenniferV]

Hi folks,

We haven't received your form, were you able to fill it out? Still need help?

Thanks for the help here, Jeran.

Regards,

Jennifer

[JenniferV]

Hello there,

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer